Sony Xperia 1 VII Pre-Orders Cancelled Without Notice in Europe – Customers Left Confused Amid Free Headphone Promo

Shortly after announcing the Xperia 1 VII flagship smartphone, Sony kicked off an attractive pre-order campaign across several European countries. The deal included a free pair of Sony WH-1000XM5 over-ear headphones for early buyers.

However, growing reports on Reddit suggest a troubling issue—many customers are receiving abrupt order cancellations without any prior notice or explanation. Some users mentioned they were asked to place a new order, but by the time they did, the promotional period for the free headphones had already expired—meaning they might miss out on the offer.

These complaints are surfacing across the continent, including the Netherlands, Germany, the UK, and France. Yet, Sony has not released any official statement, leaving customers confused and frustrated.

The issue might stem from a glitch in Sony’s ordering system or perhaps an underestimation of the demand for the Xperia 1 VII. While many users have confirmed successful shipments of both the phone and headphones, others are still awaiting clarity. Hopefully, Sony will address the concerns soon and maintain trust with its loyal fan base.